FAQ

Molli Store FAQ

1. What is Molli?
Molli is a children’s clothing and accessories store offering unique, stylish pieces designed with comfort and quality in mind.

2. Where are you located?
You can find us at Hawalli Promenade Mall, M2 floor, Kuwait.

3. Do you offer delivery?
Yes, we deliver across Kuwait. Orders are usually processed within 1-4 working days.

4. What is your return and exchange policy?
    •    Items can be returned or exchanged within 14 days of purchase.
    •    Products must be in new, unused condition with original tags and packaging.
    •    Proof of purchase is required.
(See full policy here: [Link or printed version with QR code])

5. How can I track my order?
You’ll receive a tracking link via SMS or email once your order is shipped.

6. Do you offer gift wrapping?
Yes! Just select the gift wrap option at checkout or mention it when ordering.

7. Can I customize items or order personalized products?
Some items can be customized Online or You can also contact us directly or via WhatsApp for options.

8. What payment methods do you accept?
We accept K-Net, Visa and Mastercard, via MyFatoorah online gateway payment.

9. How do I contact customer service?
You can reach us via Call/WhatsApp at [+965 98800440] or email us at [info@mollikw.com].